Got Colombo maintains the internet portal www.gotcolombo.com, a fashion online store. On gotcolombo.com customers will be offered goods. The offering on this site is only directed at end users of legal age. These terms and conditions find application in all contracts which members enter into via gotcolmbo.com as well as all general business relationships between Got Colombo and its customers. We do not accept any other terms and conditions unless explicitly stated otherwise. If periods are stated in working days, these include all weekdays except Saturday and Sunday and all statutory holidays.
USE OF website
When registering as a customer you will be required to submit personal data. It is your responsibility to ensure that all data submitted is complete and correct. Upon completion of the registration process, you will receive a confirmation email to your email address. To facilitate access to the online service on gotcolombo.com, you will receive a password. We ask you to treat your authorization data such as passwords and usernames as confidential and therefore hold responsibility and protect them from unauthorized third parties.
Within the password protected zone you can access your recently shipped and/or completed orders. Here you can also change, administer, and save your own personal data and potential newsletter subscriptions.
PRICES AND SHIPPING FEES
The prices are applied as listed on the webpage at the time of order. These prices are exclusive of taxes. The final price (including taxes) will be displayed in the shopping cart page.
We accept Visa, MasterCard and American Express and charge the invoice to your credit card immediately after receipt and the order has been dispatched.
Vouchers remain valid for the period announced at issue or a maximum of 1 year from the time of issue.
You cannot extend or transfer your voucher to another customer.
Vouchers cannot deduct shipping costs, if applicable.
We deliver only to the shipping address provided by you. It is your responsibility to ensure that it is possible to ship to this address during normal workhours.
We ship according to the delivery timelines we have provided for each product. We seek to proceed with shipment as early as possible, but timelines may take longer for some products due to availability.
We do not assume any sourcing risk, especially with reference to a purchase by description. For returns policies, please check our section detailing our Returns Policy.
SERVICE AND COMPLAINTS
To ensure that our customers remain happy and satisfied is of paramount importance to us at Got Colombo. If you have concerns regarding any matter do not hesitate to contact our top-tier customer service department via [email protected] right away so that we may be of assistance to you.
The personal data provided by you upon registration is treated as confidential and will be processed only in accordance with relevant legal regulations. This data will be used to contracts concluded on gotcolombo.com. To safeguard your privacy in all online payment transactions we use the latest encryption technology throughout the course of our payment gateways.
All rights to use the images on gotcolombo.com lie with Got Colombo. Use of this material – in any form – is prohibited unless with explicit permission from Got Colombo.
DELIVERY & RETURNS
Delivery usually takes approximately 4-6 working days since placement of the order. For orders with multiple items and different delivery times, the longest delivery time applies.
We would like you to have complete peace of mind when buying products from gotcolombo.com. All items can be returned/exchanged for 14 days since receipt for a full refund. The refund will be credited back to your Got Colombo account as a coupon code.
All returns are accepted for the first 14 days since receipt except those deemed damaged by customers themselves.
Please ensure you pack your items securely and safely to prevent any loss or damage during transit and with the complete original packaging (tags etc.).
If dispatched within 14 days (provided the items meet the required requirements of being undamaged) the refund remains subject to your return once it has been received by Got Colombo.
You can inform us of a refund/exchange within 14 days of receipt by contacting us at [email protected]. Please make sure that the items are securely packed and handed to our pick-up person.
A reverse pickup will be arranged for an exchange or refund for an order. Any reverse shipment charges save the one time will be the customer’s responsibility.
Please note that shipping charges cannot be reimbursed.