Can I Add To Or Change My Order?
We are unable to modify or add to confirmed paid orders, but we can hand you a coupon if you wish to cancel your order. You can then resubmit your order with the correct quantities and/or items if you wish. WhatsApp or Email us at [email protected] and we’ll take care of this for you!
I Don't See What I Want On Your Website. Can I Order It Anyway?
We are unable to process any special request orders for items not currently on our website. Thank you for your understanding and support!
Do You Ship Internationally?
Yes, we ship worldwide!
Please note that international shipping rates do not include customs fees and duty charges. Got Colombo holds no responsibility over these charges, and they remain the sole responsibility of the customer.
Does The Eco Rayon Viscose Shrink?
Unlike the regular viscose found in other markets, Eco Rayon Viscose displays a very minimum shrinkage as this is controlled to the highest International standard.
Can I Order Swatches?
No, we don’t provide swatches. You can purchase a minimum of 3 yards in total before your bulk purchase if required.
Please Email [email protected] us with the following information
Code of Fabric required (Ex- GT H09)
How Long Will It Take for My Order To Be Processed And Shipped?
Orders are typically processed and shipped within 2-3 business days. If your domestic order is yet to arrive even after 5 days, please contact us at [email protected]. International orders may take up to 10-15 days to arrive.
On occasion, orders may take up to 10 business days to process and ship, as is the case during high volume sales.
Do You Offer In-Store Pickup?
We do not offer in store pickup. We update our website catalogue regularly so that you may browse your needs and make your purchase all from the comfort and safety of your own house. All our fabrics and materials are also available to purchase on online social media platforms such as Instagram and Facebook.
What Is Your Return Policy?
While we truly hope you are happy with your purchase, we understand that this may always not be so. Should this be the case, we accept returns within 14 days on products provided they remain in their original condition and are unmarked, uncut, and unwashed (by the purchaser). A 30% cutting and restocking fee applies to returned fabric. Please note that the original shipping charge is non-refundable and unless we are in error, we are unable to refund return shipping costs. Should we cover return shipping costs, we only hold responsibility for return shipping from the original shipping address. We do our very best to ensure the fabrics remain flawless, but in the case of any defects or mistakes please contact us at [email protected] so that we may send a replacement or provide a coupon code for refund. It should be noted that returns are not accepted on sale items.
Do You Give In Meters?
No, in compliance with the regular fabric measurement standards we measure our fabrics by the yard.
What is Pre Cuts?
We’ve bundled together Exclusive prints by collection to match your aesthetic or Inspiration.
Our Precut Fabrics are fabrics cut into specific yards to suit your next sewing project!
Can’t I purchase one print from the Precut Bundle?
No. All the prints in each bundle are sold together.